Who calls a plumber? Usually, it's a homeowner. And statistically, homeowners skew older.
If your website uses 12px or 14px font, you are effectively hanging a "Keep Out" sign for anyone over 45. They will not pinch-to-zoom. They will hit the "Back" button.
Readability isn't just about aesthetics; it's about accessibility and profit.
Line Height: Let It Breathe
Size is only half the battle. If your lines are packed too tightly together (Line Height), the text becomes a wall of gray bricks.
The Golden Ratio: Set your `line-height` to **1.5 or 1.6**. This whitespace allows the eye to track from the end of one line to the start of the next without getting lost.
Font Choice: San-Serif vs. Serif
On high-resolution mobile screens, simple fonts win.
- Sans-Serif (Best): Fonts like Arial, Roboto, Inter, or Open Sans. They have clean lines and render perfectly on small screens.
- Serif (Avoid for Body): Fonts like Times New Roman have tiny "feet" (serifs) that can look muddy or cluttered on lower-quality screens. Use them only for large headlines, if at all.
Conclusion
Your copywriter spent hours crafting the perfect pitch. Don't ruin it with bad design.
Go to your site on your phone right now. Hold it at arm's length. Can you read it comfortably? If not, bump it up to 16px (or even 18px). Your conversion rate will thank you.